Operations Specialist, Logistics

Job Title: Operations Specialist, Logistics

Location: New York, NY

Company: allwhere

About allwhere

allwhere is a D.E. Shaw-backed tech startup reimagining how companies manage IT assets for distributed teams. Whether remote, hybrid, or in-office, we make it seamless to procure, ship, and track the equipment teams need to stay productive. We’re growing fast—and looking for sharp operators who thrive in dynamic environments and want to help scale high-impact systems from the ground up.

The Role

We’re looking for an Operations Specialist, Logistics to support the movement of equipment across allwhere’s domestic and global network. You’ll work hands-on across parcel, returns, freight, and international shipments while partnering with carriers, warehouses, brokers, and internal teams to keep deliveries moving. This role is ideal for an early-career logistics operator with 1–3 years of experience. Direct experience with UPS, FedEx, DHL, or a 3PL—especially rates, service levels, carrier portals, or account management—is strongly preferred.

What You’ll Do

📦 Shipment Execution & Coordination

• Coordinate domestic and international shipments across parcel, returns, warehouse transfers, and bulk freight
• Create labels, book shipments, schedule pickups, and provide accurate instructions to warehouse and logistics partners
• Validate shipment details and prepare required documentation, including commercial invoices, packing lists, weights, dimensions, declared values, and service selections

🚚 Carrier & Parcel Operations

• Work directly with UPS, FedEx, DHL, and other logistics providers to execute shipments and resolve issues
• Apply carrier service levels, delivery commitments, and account requirements to select appropriate shipping options
• Review carrier rates and transportation costs, and navigate provider portals, shipping platforms, and tracking tools as part of daily execution

🚨 Exceptions & International Logistics

• Monitor shipments from pickup through delivery and manage delays, failed deliveries, loss, damage, and other exceptions
• Coordinate with carriers, brokers, warehouses, and internal teams to drive issues through resolution and provide clear updates
• Support customs clearance and international freight by resolving documentation issues and coordinating quotes, service options, packaging, pickup, and delivery details

⚙️ Process, Data & Continuous Improvement

• Maintain accurate shipping records, tracking information, carrier costs, and operational tickets
• Identify recurring logistics issues and carrier performance trends, and help improve SOPs, tooling, automation, and practical use of AI

What We’re Looking For

• 1–3 years of experience in logistics, transportation, shipping, carrier operations, fulfillment, or a related operations function
• Hands-on experience with UPS, FedEx, DHL, another parcel carrier, a freight forwarder, or a 3PL strongly preferred
• Exposure to carrier pricing, rate cards, shipping rates, transportation costs, or service-level selection strongly preferred
• Familiarity with carrier portals, shipping software, tracking systems, commercial invoices, and shipping documentation
• Strong attention to detail and ability to manage multiple shipments, exceptions, and deadlines simultaneously
• Practical problem-solving skills, clear communication, and a bias toward ownership and follow-through
• Comfort working with spreadsheets, operational data, and web-based systems in a fast-moving environment
• Bachelor’s degree or equivalent practical experience

Why Join allwhere

• Build deep logistics experience at a high-growth technology company backed by top-tier investors
• Gain exposure across parcel, freight, international logistics, carrier management, and global operations
• Take on increasing ownership while helping improve service, cost, and carrier performance as allwhere scales.
  
  Salary Range: $65,000–$85,000